medishipexpress@gmail.com +91 91500 61123
Mon-Sat: 9am - 8pm

Effective Date: January 1, 2026 | Last Updated: August 17, 2026

1. Information We Collect

At MedishipExpress ("we", "us", "our"), we collect personal information necessary to facilitate international medicine courier delivery from India to destination countries worldwide. This includes:

  • Sender & Recipient Contact Data: Full name, physical delivery address, email address, phone numbers.
  • KYC & Identification Proofs: Passport copies, Aadhaar card, Voter ID, or national IDs required by customs authorities for export/import clearance.
  • Medical & Prescription Documents: Licensed doctor prescriptions, chemist invoices, patient diagnosis notes, and batch numbers.

2. Purpose of Data Collection

We process your data strictly for legitimate logistics and regulatory compliance purposes, including:

  • Verifying medical prescription authenticity as required by Indian Drug & Cosmetics rules and destination customs (e.g. US FDA, UK MHRA, Australia TGA).
  • Preparing commercial shipping invoices and air waybills (AWB).
  • Transmitting shipping data to authorized global air express carrier partners (DHL, FedEx, UPS) for door-to-door transit.
  • Providing real-time tracking updates via SMS and WhatsApp.

3. Data Protection & Encryption

We implement stringent technical and organizational security measures to protect sensitive healthcare data. Prescriptions and ID documents submitted through our online portal or WhatsApp are stored on encrypted servers with restricted access controls. We comply with India's Digital Personal Data Protection Act (DPDP Act) and global data standards such as GDPR for European Union and UK shipments.

4. Third-Party Sharing

We do not sell, rent, or trade your personal or medical information. Data is shared exclusively with:

  • Licensed international air cargo partners (e.g., DHL Express, FedEx, UPS) solely for shipment transit.
  • Customs and border control authorities in India and the destination country as required by international pharmaceutical export law.

5. Contact Compliance Officer

If you have questions regarding this Privacy Policy or wish to request data deletion, contact our Data Compliance Desk:

MedishipExpress Compliance Office
Email: medishipexpress@gmail.com
Phone / WhatsApp: +91 91500 61123
Locations: Mumbai, Chennai, Kerala, India

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