Clear guidelines on cancellations, refunds, and service guarantees for medicine courier shipments.
Effective Date: January 1, 2026 | Last Updated: August 17, 2026
You may cancel a medicine courier booking at any time prior to air waybill generation and flight dispatch. If a pickup has occurred but the parcel has not left our hub, a full refund will be issued minus standard local courier collection charges.
Once a shipment has been handed over to international air express carriers (DHL, FedEx, UPS) and an AWB tracking number has been assigned, freight charges are non-refundable as airline cargo space has been committed.
In the rare event of verified parcel loss or transit damage caused by carrier negligence, MedishipExpress will initiate formal insurance claim processing for replacement or compensation as per selected transit coverage.
Approved refunds are processed within 5 to 7 business days via the original payment method (UPI, Bank Transfer, or Card).